Frequently asked questions
DO YOU OFFER FREE SHIPPING?
Yes. All BBX Club subscriptions include free UK shipping. Shipping rates for individual product orders are calculated at checkout.
WHEN WILL MY ORDER SHIP?
Orders are typically processed within 1–3 working days. Once dispatched, you'll receive tracking information so you can follow your order every step of the way.
CAN I RETURN MY ORDER?
Due to hygiene reasons, opened skincare products cannot be returned. If your order arrives damaged, faulty or incorrect, please contact us and we'll be happy to help.
ARE YOUR PRODUCTS AUTHENTIC?
Absolutely. We source genuine Korean skincare products from trusted suppliers to ensure every product is authentic, high quality and carefully selected by BBX.
WHAT MAKES BBX DIFFERENT?
BBX was created to bring together the very best of Korean skincare in one carefully curated destination. Every product is selected for its quality, ingredients and experience, helping you discover skincare you'll actually look forward to using.